Technical Support

Click here to launch SimCompanion!

Breaking Support News:


MSC is proud to announce SimCompanion, the new-and-improved knowledge management and sharing portal! This replaces the previous MSC Knowledge Base with the following additional benefits:

  • Access multiple “Channels” of content: Product News, Technical Articles, Documentation, Known Issues, Product Updates, Webinars and Multimedia.
  • Use intelligent searching – across all content within SimCompanion, including attachments (!) – that leverages natural language search technology, thus finding relevant content quicker.
  • Choose to receive personalized email based on new or updated content in any “Channel”, and at a more granular level if desired, such as product, version, platform, etc.
  • Provide feedback on articles, search results, the overall SimCompanion portal, and even make recommendations for new content.
  • Get what you want from MSC more efficiently and effectively, either reactively through browsing and searching, or proactively through content subscriptions that you manage.

    Visit the SimCompanion HELP page for further details.

Come to SimCompanion to search for answers to your questions!

***NOTE: This Technical Support page will no longer be available as of January 1st, 2010, as all content and links have been migrated into the SimCompanion environment. Navigating to this Technical Support page from the corporate web page after this date will direct users to SimCompanion. You can access the Product Support Pages listed below through the “Product Quick View” link under the Additional Resources portlet on the right-hand side within SimCompanion. ***


If you can't find answers to your technical questions via our Support Tools or the Product Community pages via the links below, submit your request using the web-based Service Request Application (My Requests).

You can also contact technical support via phone or email by clicking here.

Online Support Information


Technical Support Usage Guide
View the following document to set expectations regarding the technical assistance provided in return for Enhancement & Support (E&S) service fees, how to obtain and use E&S, and other useful information regarding MSC Technical Support.

SimCompanion
Use our search engine to find solutions to your questions in our new knowledge management and sharing portal called SimCompanion.

VPD Community Forums
Participate in one of many peer-to-peer discussion forums and ask questions to other users around the world and receive potential solutions suggested, or receive official news and information from MSC Software.

Product Updates
Service packs, patches, utilities, and updates for all MSC.Software products and online documentation.

Conference Papers
Delve into papers that were presented at past MSC Software conferences, and discover new and innovative ideas from our engineering colleagues.

Anonymous FTP Server
Learn how to access MSC's FTP site to share product patches, utilities, and updates for previous releases.

Product Support


MSC SimDesigner™
MSC SimManager™
MSC SimXpert™
MD Nastran
MD Adams
MSC SimOffice
MSC Nastran
Adams
Patran
Marc
Dytran
Easy5
Sofy
MSC AFEA
MSC FEA
Fatigue
FluidConnection
Mvision
MSC Sinda for Patran
SuperForge/SuperForm

3rd Party Products


Dynamic Designer

Interactive Physics
Nastran for Windows
Working Model 2D

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