"Gold Standard" Tech Support
The MSC Technical Support mission is to enable our customers to succeed in simulating reality by providing the best-in-class knowledge, tools, and expertise using MSC simulation technology; to be the gold standard in CAE support.
Standardization, Specialization, Collaboration and Automation are the four founding principles of MSC's technical support. We strive for a globally-consistent and quality customer experience that leverages the knowledge pool of MSC's highly experienced technical staff across the world to meet customer demands. To achieve quality results, we leverage collaboration and automation in our support processes.
We provide a variety of helpful resources to assist you in your CAE projects:
SimCompanion Knowledge Portal - MSC's new and improved self-support knowledge management Portal.
VPD Community Forums - Tap into the vast knowledge of the global MSC Software user community.
SimAcademy Webinars - Regularly held webinars whose objective is to teach users "snippets" of knowledge to help get the most out of their investment in MSC Software.
Personalized Support - Users can always request support by contacting MSC Technical Support via the web, Email, or phone.
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