MSC.Patran Training & Technical
Support Staff
The MSC.Patran Technical
Support Staff is anchored by 16 experienced engineers. Each Support Engineer
is committed to maximizing the capability and functionality of all MSC.Patran
products used in your Computer Aided Engineering process. These degreed engineers
each have an average of 10 years field experience prior to joining MSC plus
an average of 5 years experience at MSC. Two-thirds of our Support Engineers
have advanced degrees. Five have engineering Ph.D.'s and another five are certified
Professional Engineers. With an average of over 15 years experience and a combined
total of 92 publications the MSC.Patran Technical Support Engineering Staff
is a valuable resource to any technology organization involved in Computer Aided
Engineering.
MSC.Patran Technical
Support Engineers provide customer support for all MSC.Patran products. They
staff the MSC.Patran Technical Support Line (800-732-7284) as well as develop
and conduct the MSC.Patran training courses offered by the MSC Institute of
Technology (800-732-7211).
Because of the depth,
breadth, and stature of our Support Engineering Staff the Technical Support
Line is a valuable resource for our customers. The hotline functions in its
traditional role as a quick reference guide to the functionality of MSC.Patran.
The hotline also provides up-to-date technical information useful to our customers.
Through the hotline Technical Support Engineers provide CAE expertise to our
customers while receiving insight into the trends and issues of using MSC.Patran
products in the CAE environment. This feedback from our customers provides timely
guidance for the continuing evolution and improvement of MSC.Patran. Because
the Technical Support Staff is located in the same building with the MSC.Patran
Development Staff they can act as a customer advocate during the MSC.Patran
development process.
MSC.Patran Technical
Support Engineers are managed and supported by an experienced and capable staff.
Technical Support managers maintain an active presence on the Technical Support
Line and in the training facilities. In addition, there are two experienced
queuers who channel the flow of 1,300 calls per month answered by the Technical
Support Engineers. There are also two Training Coordinators who manage the logistics
of up to 12 course offerings monthly across the USA and Canada. And, there are
4 student aides who, while in various stages of their own engineering education,
supply logistical support to our staff .
The entire staff
of MSC.Patran Training and Technical Support is focused on maximizing the capability
and functionality of each MSC.Patran product within your CAE process.
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