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"Gold Standard" Support - The MSC Technical Support mission is to enable our customers to succeed in simulating reality by providing the best-in-class knowledge, tools, and expertise using MSC simulation technology; to be the gold standard in CAE support. Standardization, Specialization, Collaboration and Automation are the four founding principles of MSC's technical support. We strive for a globally-consistent and quality customer experience that leverages the knowledge pool of MSC's highly experienced technical staff across the world to meet customer demands. To achieve quality results, we leverage collaboration and automation in our support processes.

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We analyze customer metrics to improve our performance.