Information for customers in relation to the COVID-19 pandemic
Support
Support Options
| Actran | actran.support@mscsoftware.com |
| Adams | mscadams.support@mscsoftware.com |
| MSC Apex | mscapex.support@mscsoftware.com |
| Cradle | cradle.support@mscsoftware.com |
| Digimat | digimat.support@mscsoftware.com |
| Dytran | mscdytran.support@mscsoftware.com |
| Easy5 | easy5.support@mscsoftware.com |
| MSC Fatigue | mscfatigue.support@mscsoftware.com |
| Marc | mscmarc.support@mscsoftware.com |
| MaterialCenter | materialcenter.support@mscsoftware.com |
| Mvision | mscmvision.support@mscsoftware.com |
| MSC Nastran | mscnastran.support@mscsoftware.com |
| Patran | mscpatran.support@mscsoftware.com |
| SimDesigner | simdesigner.support@mscsoftware.com |
| SimManager | simmanager.support@mscsoftware.com |
| Simufact (Americas) | support.americas@simufact.com |
| Simufact (Outside Americas) | support@simufact.de |
| SimXpert | simxpert.support@mscsoftware.com |
| Sinda | mscsinda.support@mscsoftware.com |
| MSC Licensing, Installation, and Configuration | msc_lic.support@mscsoftware.com |
| English | support@mscsoftware.com |
| Chinese (Simplified) | support.cn@mscsoftware.com |
| Chinese (Traditional) | support.tw@mscsoftware.com |
| French | support.fr@mscsoftware.com |
| German | support.de@mscsoftware.com |
| Italian | support.it@mscsoftware.com |
| Japanese | support.jp@mscsoftware.com |
| Korean | support.kr@mscsoftware.com |
| Portuguese | suporte.mscbrasil@mscsoftware.com |
| Russian | support.ru@mscsoftware.com |
| Spanish | support.es@mscsoftware.com |
| Australia | +61 390711852 | |
| BeNeLux (Belgium, Netherlands, Luxembourg) | +31 (0)162 52400 (In Summa Innovation B.V.) | |
| Brazil | 0800-891-4346 | |
| China - Beijing | +86-10-82607000 | |
| China - Shanghai | +86-21-63326655 | |
| China - Chengdu | +86-28-86199275/6 | |
| China - Shenzhen | +86-755-23811895 | |
| Czech Republic | +420 54517 6106 | |
| Denmark | +45 61 22 32 00 | |
| Finland | 0800-9-14709 | |
| France | +33 5 34 60 44 80 | |
| German (Simufact) | +49 40 790 128 101 (for Simufact Products Only) | |
| Iberia | +34 91 556 09 19 ext 4766 | |
| India | 000-800-100-1090 | |
| Ireland | 1-800-55-8710 | |
| Italy | +39 06 97246420 | |
| Indonesia |
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| Japan |
0120-924-832 (toll-free; available in Japan only) 03-6911-1222 (For mobile phone) |
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| Malaysia | 1800 812 989 | |
| Mexico | +52-1-800 099 0633 | |
| New Zealand | +61 2 9260 2222 | |
| Norway | 800-13379 | |
| Poland | 00-800-111-1667 | |
| Russia | +7 495 363 06 83 | |
| Singapore | 800 110 1562 | |
| Sweden | 010 8848593 | |
| Thailand | +66-21056168 | |
| United Kingdom | 0808-234-8537 | |
| United States and Canada | +1 800 732 7284 |
| Support Login | https://mscsoftware.force.com/customers/s/contactsupport |