Contact Technical Support
If you can't find answers to your technical questions via our Support Tools or the Product Community pages via the links below, submit your request using the web-based Service Request Application (My Requests).
You can also contact technical support via phone or email by clicking here.
Attention! When submitting technical support requests through MSC's general support channel (whether by phone, e-mail, web-portal or otherwise), you may not submit any files, models or other information ("Information") that is subject to the International Traffic in Arms Regulations ("ITAR") or that is classified under an Export Control Classification Number ("ECCN") other than "EAR99". MSC will assume that Information submitted through general support channels is subject to the EAR and is classified under ECCN "EAR99" on the Commerce Control List ("CCL") of the Export Administration Regulations ("EAR", 15 CFR Part 730 et seq.).
Online Support Information
» Technical Support Usage Guide
View the following document to set expectations regarding the technical assistance provided in return for Enhancement & Support (E&S) service fees, how to obtain and use E&S, and other useful information regarding MSC Technical Support.
» Knowledge Base
Use our search engine to find solutions to your questions in our knowledge base.
» VPD Community Forums
Participate in one of many peer-to-peer discussion forums
and ask questions to other users around the world and
receive potential solutions suggested, or receive official
news and information from MSC Software.
» Product Updates
Service packs, patches, utilities, and updates for all MSC.Software products and online documentation
» Conference Papers
Delve into papers that were presented at past
MSC Software conferences, and discover new and
innovative ideas from our engineering colleagues.
» Anonymous FTP Server
Learn how to access MSC's FTP site to share product patches,
utilities, and updates for previous releases.
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Product Communities
Product community pages include knowledge base,
discussion forum, known issues, support contacts, product
updates, hardware support, software integration, examples,
and documentation information specific to your product.
MSC Software Products
MSC SimDesigner™
MSC SimManager™
MSC SimXpert™
MD Nastran
MD Patran
MD Adams
MSC SimOffice
MSC Nastran
Adams
Patran
Marc
Dytran
Easy5
Sofy
MSC AFEA
MSC FEA
Fatigue
FluidConnection
Mvision
MSC Sinda for Patran
SuperForge/SuperForm
3rd-Party Products
Dynamic Designer
Interactive Physics
Nastran for Windows
Working Model 2D
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