XXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXXX''"> Technical Support Centers
If your questions cannot be answered in the extensive on-line help system, please call the technical support center nearest you. We are ready to help you. To better answer your questions, we request that you provide us with the information outlined in
Preparing to Call the Hotline, 562.
Contact Support Services using any of the following options.
Telephone and Fax:
Email:
mscfatigue.support@mscsoftware.com |
World Wide Web:
www.mechsolutions.com, and click on Support |
In addition to our technical support centers, MSC has developed a broad network of local offices, staffed by a knowledgeable team, who can provide product assistance of any kind. For the location of the office nearest you, call (800) 732‑7284 or refer to the MSC Offices.
Preparing to Call the Hotline
When you call the Support Hotline (1-800-732-7284), the phone will be answered by an auto-attendant.
If you have previously called the Support Hotline, you may have been assigned a PIN number. Please have it handy. If you have an open log with a support engineer, please have the Log ID number available also.
If this is your first time contacting Support, you will be assigned a PIN number. Please be prepared to provide the following information:
Name
Phone number
Fax number
E-mail address
Company name and address
Name of product you are using
Version number of the product | Category of call
System information
Manufacturer (Sun, SGI, IBM, HP, NT, etc.)
Model or chip (e.g., r10000 for SGI)
OS Version (Solaris 2.5, IRIX 6.2, AIX...)
Graphics board (for graphics problems)
RAM (for hardware problems)
Available disk space (for hardware problems)
Description of the problem |
If all engineers are busy, you will have the option of waiting on hold for the next available engineer, or you may leave a message for a callback from an engineer. We recommend that you wait on hold whenever possible.
